{"id":131,"date":"2026-08-18T11:00:00","date_gmt":"2026-08-18T02:00:00","guid":{"rendered":"https:\/\/www.sts-inc.co.jp\/servicenow\/?post_type=news&#038;p=131"},"modified":"2026-10-16T09:30:31","modified_gmt":"2026-10-16T00:30:31","slug":"servicenow%e3%81%aecsm%e5%88%86%e9%87%8e%e3%81%8a%e3%82%88%e3%81%b3ham%e5%88%86%e9%87%8e%e3%81%a7%e3%80%8cvalidated-practice%e3%80%8d%e8%aa%8d%e5%ae%9a%e3%82%92%e5%8f%96%e5%be%97%e3%80%80app-engine","status":"publish","type":"news","link":"https:\/\/www.sts-inc.co.jp\/servicenow\/news\/131","title":{"rendered":"ServiceNow\u306eCSM\u5206\u91ce\u304a\u3088\u3073HAM\u5206\u91ce\u3067\u300cValidated Practice\u300d\u8a8d\u5b9a\u3092\u53d6\u5f97\u3000App Engine\u3001ITSM\u3001ITOM\u3092\u5408\u308f\u305b\u305f\u8a085\u5206\u91ce\u3067\u306e\u8a8d\u5b9a\u306f\u56fd\u5185\u552f\u4e00"},"content":{"rendered":"\n<p>\u682a\u5f0f\u4f1a\u793e\u30b7\u30b9\u30c6\u30e0\u30b5\u30dd\u30fc\u30c8\uff08\u672c\u793e\uff1a\u77f3\u5ddd\u770c\u91d1\u6ca2\u5e02\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u6771 \u7965\u8cb4\u3001\u4ee5\u4e0b STS\uff09\u306f\u30012026\u5e748\u6708\u3001ServiceNow \u5408\u540c\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u793e\u9577\u57f7\u884c\u5f79\u54e1\uff1a\u9234\u6728 \u6b63\u654f\u3001\u4ee5\u4e0b ServiceNow\uff09\u3088\u308a\u3001ServiceNow\u306e\u300cCustomer Service Management\uff08CSM\uff09\u300d\u304a\u3088\u3073\u300cHardware Asset Management\uff08HAM\uff09\u300d\u5206\u91ce\u306b\u304a\u3044\u3066\u3001\u300cValidated Practice\u300d\u8a8d\u5b9a\u3092\u53d6\u5f97\u3057\u307e\u3057\u305f\u306e\u3067\u304a\u77e5\u3089\u305b\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u65b0\u305f\u306b\u8a8d\u5b9a\u3092\u53d7\u3051\u305f2\u5206\u91ce\u306b\u52a0\u3048\u3001\u3059\u3067\u306b\u53d6\u5f97\u6e08\u307f\u306e\u300cApp Engine\u300d\u5206\u91ce\uff082026\u5e741\u6708\u53d6\u5f97\uff09\u3001\u300cIT Service Management\uff08ITSM\uff09\u300d\u5206\u91ce\u304a\u3088\u3073\u300cIT Operations Management\uff08ITOM\uff09\u300d\u5206\u91ce\uff082026\u5e745\u6708\u53d6\u5f97\uff09\u3092\u5408\u308f\u305b\u305f\u8a085\u5206\u91ce\u3067\u306eValidated Practice\u8a8d\u5b9a\u53d6\u5f97\u306f\u30012026\u5e748\u670810\u65e5\u73fe\u5728\u3067\u56fd\u5185\u3067\u306fSTS\u306e\u307f\u3067\u3042\u308a\u3001\u56fd\u5185\u6700\u591a\u306e\u5b9f\u7e3e\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.sts-inc.co.jp\/servicenow\/wp-content\/uploads\/sites\/2\/2026\/10\/c65eb57fa7af08d93bb3498eb03359b7-1024x576.png\" alt=\"\" class=\"wp-image-132\" srcset=\"https:\/\/www.sts-inc.co.jp\/servicenow\/wp-content\/uploads\/sites\/2\/2026\/10\/c65eb57fa7af08d93bb3498eb03359b7-1024x576.png 1024w, https:\/\/www.sts-inc.co.jp\/servicenow\/wp-content\/uploads\/sites\/2\/2026\/10\/c65eb57fa7af08d93bb3498eb03359b7-300x169.png 300w, https:\/\/www.sts-inc.co.jp\/servicenow\/wp-content\/uploads\/sites\/2\/2026\/10\/c65eb57fa7af08d93bb3498eb03359b7-768x432.png 768w, https:\/\/www.sts-inc.co.jp\/servicenow\/wp-content\/uploads\/sites\/2\/2026\/10\/c65eb57fa7af08d93bb3498eb03359b7.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">ServiceNow Validated Practice \u8a8d\u5b9a\u306b\u3064\u3044\u3066<\/h2>\n\n\n\n<p>ServiceNow Validated Practice\u306f\u3001ServiceNow\u306eConsulting &amp; Implementation\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u306e\u5c02\u9580\u5206\u91ce\u3068\u5b9f\u88c5\u54c1\u8cea\u306e\u53ef\u8996\u5316\u3092\u76ee\u7684\u306b2025\u5e74\u306b\u65b0\u8a2d\u3055\u308c\u305f\u8a8d\u5b9a\u5236\u5ea6\u3067\u3001\u7279\u306b\u512a\u308c\u305f\u54c1\u8cea\u529b\u3068\u5c0e\u5165\u4f53\u5236\u3092\u78ba\u7acb\u3057\u3066\u3044\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u3067\u3042\u308b\u3053\u3068\u3092\u8a3c\u660e\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">STS\u306e\u8a55\u4fa1\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<p>STS\u306f2015\u5e74\u3088\u308aServiceNow\u5c0e\u5165\u652f\u63f4\u3092\u958b\u59cb\u3057\u3001\u73fe\u5728\u3067\u306f\u5168\u62e0\u70b9\uff08\u6771\u4eac\u3001\u540d\u53e4\u5c4b\u3001\u5927\u962a\u3001\u91d1\u6ca2\uff09\u3067\u306e\u4e00\u4f53\u7684\u306aServiceNow\u30d3\u30b8\u30cd\u30b9\u306e\u63a8\u9032\u304a\u3088\u3073\u54c1\u8cea\u7ba1\u7406\u4f53\u5236\u3092\u78ba\u7acb\u3057\u3066\u3044\u307e\u3059\u3002\u30d7\u30ed\u30bb\u30b9\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u304b\u3089\u5c0e\u5165\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3001\u5305\u62ec\u7684\u304b\u3064\u9ad8\u54c1\u8cea\u306a\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<br>\u4eca\u56de\u306e\u5be9\u67fb\u3067\u306f\u3001STS\u306e\u5c0e\u5165\u652f\u63f4\u4f53\u5236\u306b\u52a0\u3048\u3001\u4ee5\u4e0b\u306e\u70b9\u304c\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u305f\u3053\u3068\u306b\u3088\u308a\u3001\u672c\u8a8d\u5b9a\u3092\u53d6\u5f97\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3010CSM\u5206\u91ce\u3011<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u304a\u5ba2\u69d8\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\uff0f\u81ea\u5df1\u89e3\u6c7a\u306e\u4fc3\u9032\u3092\u884c\u3046\u305f\u3081\u3001\u63a8\u9032\u578b\u306e\u5c0e\u5165\u652f\u63f4\u306b\u3088\u308b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u6210\u529f\u5b9f\u7e3e<\/li>\n\n\n\n<li>ServiceNow CSM \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u69cb\u6210\u3001\u5b9f\u88c5\u3001\u7dad\u6301\u306b\u5fc5\u8981\u306a\u5c02\u9580\u77e5\u8b58\u3068\u30b9\u30ad\u30eb\u3092\u8a3c\u660e\u3059\u308b\u300cCertified Implementation Specialist \u2013 Customer Service Management (CIS-CSM)\u300d\u8cc7\u683c\u309255\u540d\u304c\u4fdd\u6709\u3059\u308b\u56fd\u5185\u5c48\u6307\u306e\u6280\u8853\u529b<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u3010HAM\u5206\u91ce\u3011<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ServiceNow\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\uff08\u6700\u9069\u8a2d\u8a08\uff09\u3092\u6d3b\u7528\u3057\u305fOOTB\uff08Out-of-the-Box\uff1a\u6a19\u6e96\u6a5f\u80fd\uff09\u91cd\u8996\u306e\u5b9f\u88c5\u65b9\u91dd\u3068\u3001\u6bb5\u968e\u7684\u306a\u5c0e\u5165\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u6210\u529f\u5b9f\u7e3e<\/li>\n\n\n\n<li>ServiceNow\u8a8d\u5b9a\u8cc7\u683c\u3092\u4fdd\u6709\u3059\u308b\u591a\u6570\u306e\u30e1\u30f3\u30d0\u30fc\u306b\u3088\u308b\u3001\u5c02\u9580\u6027\u306e\u9ad8\u3044\u5c0e\u5165\u652f\u63f4\u4f53\u5236<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">STS\u306e\u6ce8\u529b\u5206\u91ce\u306b\u3064\u3044\u3066<\/h2>\n\n\n\n<p>STS\u3067\u306f\u73fe\u5728\u3001ServiceNow\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u4ee5\u4e0b\u306e\u5206\u91ce\u306b\u7279\u306b\u6ce8\u529b\u3057\u3001\u9867\u5ba2\u306e\u6b21\u4e16\u4ee3\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u5f37\u529b\u306b\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>AI\u6d3b\u7528\u306b\u3088\u308b\u696d\u52d9\u652f\u63f4<\/strong>\n<ul class=\"wp-block-list\">\n<li class=\"Gutenberg\">Now Assist\u3084AI Agent\u3092\u6d3b\u7528\u3057\u305f\u696d\u52d9\u52b9\u7387\u5316\u306e\u63d0\u6848\u30fb\u5b9f\u88c5<\/li>\n\n\n\n<li>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3084\u30ca\u30ec\u30c3\u30b8\u6d3b\u7528\u306e\u81ea\u52d5\u5316\u652f\u63f4<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u904b\u7528\u30fb\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u9ad8\u5ea6\u5316<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u88fd\u54c1\u3068\u306e\u9023\u643a\u306b\u3088\u308b\u8106\u5f31\u6027\u7ba1\u7406\u30fb\u5bfe\u5fdc\u306e\u52b9\u7387\u5316<\/li>\n\n\n\n<li>ITSM\u3001ITOM\u3092\u6d3b\u7528\u3057\u305f\u904b\u7528\u30d7\u30ed\u30bb\u30b9\u306e\u53ef\u8996\u5316\u30fb\u6a19\u6e96\u5316<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u5916\u90e8\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u9023\u643a<\/strong>\n<ul class=\"wp-block-list\">\n<li>Google Cloud\u3001Snowflake\u7b49\u306e\u30af\u30e9\u30a6\u30c9\uff0f\u30c7\u30fc\u30bf\u57fa\u76e4\u3068\u306e\u9023\u643a\u306b\u3088\u308b\u60c5\u5831\u6d3b\u7528\u306e\u4fc3\u9032<\/li>\n\n\n\n<li>\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068ServiceNow\u3092\u3064\u306a\u304e\u3001\u696d\u52d9\u5168\u4f53\u306e\u6700\u9069\u5316\u3092\u652f\u63f4<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">\u4eca\u5f8c\u306e\u5c55\u671b<\/h2>\n\n\n\n<p>STS\u306f\u3001\u65e2\u306b\u53d6\u5f97\u6e08\u307f\u306e3\u5206\u91ce\u3068\u5408\u308f\u305b\u3001\u8a085\u5206\u91ce\u3067\u306eValidated 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