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Corporate Creed

Sincerity and Creation

Management Philosophy

  • Contributing to Society

    We contribute to the development of a prosperous society by promoting information technology utilizing computer systems.

  • Advanced Customer Service

    We always respond to the needs of the customer in a timely manner. Furthermore, we build reliable relationships of trust with our customers by providing optimal solutions and improving our services.

  • Sharing Value

    Through sound corporate activities, we strive to create an environment where employees can fully demonstrate their abilities and enjoy a stage in their lives that is full of happiness, all while sharing our value with our stockholders.

Greetings

Ryoji KoshimizuPresident and Representative Director　Ryoji Koshimizu

Dear Valued Stakeholders,

Thank you for your continued support.

On January 1, 2025, with the transition of our Group to a holding company structure, we took over the business operations previously handled by System Support Inc., marking a new step forward as the Group’s core operating company.

In an era of accelerating changes in the business environment, IT not only plays a key role in corporate transformation and business efficiency but is also an indispensable part of the infrastructure of our society. We have consistently prioritized speed and proactive action, working alongside our clients to tackle various challenges and issues, and we have accumulated many accomplishments along the way.

Even in these uncertain times, we will continue to take on global challenges as an innovation-driven company, maximizing our unique position as an independent entity with open perspectives and original ideas. Furthermore, we will continue to deliver System Support’s unique new value to our customers and other stakeholders around the world, in order to remain the leading company that meets their expectations.

We greatly appreciate your ongoing support and look forward to our future collaboration.

Company Overview

Company Name
System Support Inc. (STS)
Headquarters Location
9F Rifare Building, 1-5-2 Hon-machi, Kanazawa, Ishikawa 920-0853, Japan
Founded
July 2024
* Taking over the business operations of System Support Holdings Inc. (Founded in January 1980)
Capital
100 million yen
Major Shareholder
System Support Holdings Inc. (100% ownership; Listed on the Tokyo Stock Exchange Prime Market）
Net Sales
22,029 million yen (FY2024/6, consolidated)
Fiscal Year End
June
Executives
President and Representative Director: Ryoji Koshimizu
Senior Managing Director: Kenji Suzuki
Senior Managing Director: Mitsuru Noto
Director: Naoyuki Morita
Director: Hirotaka Azuma
Audit & Supervisory Board Member:   Kenji Takai
Number of Employees
1,260 (As of June 2024)
Offices
Tokyo, Nagoya, Osaka, Kanazawa
Certification / Licensing
Worker Dispatch Business 派17-300340
ISO/IEC 27001(ISMS) Certification (JQA-IM0941)

Business Overview

We use ICT to develop services that support your business.

History

1980
  • Founded System Support Inc. (currently System Support Holdings Inc.) in Kanazawa City, Ishikawa Prefecture
1984
  • Opened Nagoya Office (currently Nagoya Branch Office)
1987
  • Opened Tokyo Office (currently Tokyo Branch Office)
2000
  • Received honorable mention for the Ishikawa Venture Award
  • Financed and founded eNet Solutions Co., Ltd.
2004
  • Entered an Oracle EBS Technical Partner contract with Oracle Corporation Japan
  • Opened Osaka Office (currently Osaka Branch Office)
2005
  • Commenced sales of “Tate Yakusha®,” a construction work information management system
2009
  • Financed and founded STS Medic Inc.
2010
  • Acquired shares of T4C Co., Ltd. and made it a subsidiary
  • Obtained ISO/IEC 27001 (ISMS) certification for the headquarters and the Osaka branch
2011
  • Entered a SAP Service Partner contract with SAP Japan Co., Ltd.
2012
  • Acquired shares of ACROSS Solutions, Inc. and made it a subsidiary
2013
  • Financed and founded STS Innovation, Inc. in California, USA
  • Entered an APN Consulting Partner contract with Amazon Japan K.K.
  • Obtained ISO/IEC 27001 (ISMS) certification for the entire company
2015
  • Acquired additional shares of T4C Co., Ltd. and ACROSS Solutions, Inc. and made them wholly-owned subsidiaries
  • Entered a PartnerNow Master Terms with ServiceNow Nederland B.V.
2016
  • Financed and founded STS Innovation Canada, Inc. in Vancouver, Canada
  • Commenced sales of the cloud-based shift management system “SHIFTEE®”
  • Received Microsoft Cloud Platform Silver Competency certification
2018
  • Received Microsoft Cloud Platform Gold Competency certification
  • Listed on the Tokyo Stock Exchange Mothers Index
  • Commenced sales of the attendance/work management system “Shugyo Yakusha®”
2019
  • Listed on the First Section of the Tokyo Stock Exchange
2020
  • Entered a Google Cloud & Google for Education Commercial Partner Program Agreement with Google Cloud Japan G.K.
2021
  • Entered a Subcontractor Agreement with Automation Anywhere, Inc.
  • Entered a reseller Agreement with CyberArk Software (Japan) K.K.
2022
  • Entered a Snowflake Partner Network (SPN) Program Agreement with Snowflake Inc.
  • Entered a Celonis Partner Program Agreement with CELONIS K.K.
  • Listed market changed to the Tokyo Stock Exchange Prime Market
2023
  • Financed and founded STS DIGITAL, Inc.
2024
  • STS Innovation, Inc. acquired all businesses of MultiNet International Inc.
  • Acquired all shares of Communication Planning Corporation and made it a subsidiary
  • Financed and founded System Support Division Preparation Company, for transition into a holding company structure
2025
  • Transition from a group management structure with System Support Inc. as the parent company to a new structure with System Support Holdings Inc. serving as the holding company
    * System Support Inc. renamed to System Support Holdings Inc., and System Support Division Preparation Company renamed to System Support Inc.
* Our company has taken over all business operations excluding group management from System Support (now System Support Holdings); therefore, our history prior to 2024 reflects the original company’s trajectory.

Organization Name

Organization Name

Solution Services

  • System Consulting/Direction Services

    Regarding IT strategies that support our customers’ business strategies and help them grow their businesses, we conduct administrative, business, and needs analyses and provide consulting aimed at problem solving.

  • System Integration Services

    From planning, development through to operation, we work on all areas of the information systems that support our customer’s businesses for a wide range of industries and business tasks.

  • IT Task Support Services

    Regarding systems already in operation, we provide services such as user guidance, IT education, a help desk, and vendor control to enable the managers and users in departments using the systems to use them more effectively.

  • ERP Solutions

    ERP is a package system for centrally managing the core business operations of a company such as human resources, accounting, and sales. We provide a range of services from installation consulting to upgrade, maintenance and operation support.

  • Oracle Solutions

    We provide services such as database consulting, design, construction, migration, and maintenance for Oracle.

  • Cloud Solutions

    We provide support to companies for implementing a variety of cloud services such as Amazon Web Services (AWS) and Microsoft Azure and migrating existing systems to the cloud.

  • ServiceNow Solutions

    We provide support for implementing and using ServiceNow, a SaaS service management platform, for business development.

  • RPA Solutions

    Automation of routine tasks using software We help companies to eliminate labor shortages and reform work styles.

  • Infrastructure Solutions

    We build IT platforms using a combination of products and solutions with a focus on cost-efficient storage.

  • Virtualization Solutions

    We use IT resources efficiently to implement IT platforms that respond quickly to changes in the business environment.

  • Work Flow Solutions

    We provide solutions for digitizing and automating internal procedures and documents such as travel expense settlement, time management and approval decisions to facilitate and increase the efficiency of work tasks.

  • Outsourcing Services

    We offer specialized services to match the needs of the customer for their daily tasks as well as provide support and help operate new, developing businesses.

Products

Born from the ideas of our employees, we develop and provide our own unique services including "SHIFTEE®", a cloud-based shift management system, and "Tate Yakusha®", a system that over five-hundred construction companies nationwide have adopted.

  • Construction work information management system “Tate Yakusha®”
  • Attendance/work management system “Shugyo Yakusha®”
  • Cloud-based shift management system “SHIFTEE®”
  • Software that enables voice operation/input “Voicetant Writer®”, “Voicetant Recorder®”
  • Cloud-based DWH Solution “SmartDWH®”
  • Customer Information Mapping Service “PinMap®”
  • Mobile Order Reception System “MOS” (by ACROSS Solutions)
  • Security check system for safely connecting external devices “PC Keneki Kenchikun®”
  • Next-generation data analysis platform using Google Cloud “ADDPLAT®”
  • Food inventory management system for restaurants “Smart Rabbit®”
  • Generative AI assistant system for enterprises “Smart Generative Chat®”

Group Companies

System Support is a member of the System Support Group, with System Support Holdings Inc. serving as the holding company.

  • System Support Holdings Inc.

    System Support Holdings Inc. manages group-level strategic and administrative functions as the holding company of the System Support Group.

  • eNet Solutions Co., Ltd.

    eNet Solutions Co., Ltd. provides a wide variety of solution services from domestic data centers with complete facilities.

  • STS Medic Inc.

    STS Medic Inc. provides solution services with a focus on software development and sales of systems related to medical information.

  • T4C Co., Ltd.

    T4C Co., Ltd. provides ERP solution services in a diverse range of fields including sales, inventory management, purchasing, and human resources, with a focus on the accounting field.

  • ACROSS Solutions, Inc.

    ACROSS Solutions, Inc. provides ICT solution services specialized for the distribution industry that utilize mobile ordering packages and e-commerce systems.

  • STS DIGITAL, Inc.

    STS DIGITAL, Inc. provides comprehensive digital solutions to spread value to the world, including PR, customer acquisition support, and media strategies.

  • Communication Planning Corporation

    Communication Planning Corporation provides XR solutions, map and location information solutions, and human resources system consulting services that support the introduction of ERP mainly in the human resources field.

  • Echo System Co., Ltd.

    Echo System Co., Ltd. specializes in contracted system development for corporate clients and develops and sells proprietary package systems tailored to specific industries and applications.

  • STS Innovation, Inc.

    Based in Silicon Valley, STS Innovation, Inc. provides services such as personnel recruitment and system consulting. STS Innovation, Inc. also publishes the U.S.-based Japanese-language periodical and website U.S. FrontLine.

  • STS Innovation Canada Inc.

    Based in Vancouver, STS Innovation Canada Inc. provides business process outsourcing services for administrative tasks including accounting, payroll accounting and human resources, primarily to Japanese companies in North America.

Investor Relations

Our Group transitioned to a holding company structure on January 1, 2025.
Investor relations information for the Group can be accessed through the website of System Support Holdings Inc.: https://www.sts-hd.co.jp/ir/